At Acoustic Materials we strive to ensure that all products arrive in excellent condition and meet your expectations. If you need to return an item, please review the following policy.
Standard stocked items delivered by parcel courier may be returned within 14 days of receipt for a refund, provided that:
The customer is responsible for arranging and paying the return shipping costs for non-faulty items. Original delivery charges are non-refundable unless the return is due to our error.
Palletised products, including but not limited to AM Eco Board, Mass Loaded Vinyl (MLV), Rockwool products, acoustic insulation materials, large foam orders and other pallet-delivered items, may be returned within 14 days of receipt provided the goods are unused, undamaged and in their original condition.
The customer is responsible for arranging and paying for the return transport and pallet collection costs. Refunds will only be processed once the goods have been received and inspected by Acoustic Materials.
If goods arrive damaged, defective or incorrect, please notify us within 14 days of delivery. Where a fault, damage or supply error is confirmed:
Photographs of damaged goods may be requested before collection is arranged.
Custom-made, cut-to-size, bespoke or made-to-order products, including acoustic curtains and other specially manufactured items, cannot be returned or refunded unless they are faulty, damaged or supplied incorrectly. This does not affect your statutory rights.
All returned goods are inspected upon receipt. We reserve the right to reduce or refuse a refund where products:
Once returned goods have been received and inspected, refunds will be processed within 5–7 working days to the original payment method used when placing the order. Please note it may take additional time for your bank or payment provider to credit the funds to your account.
If you wish to return a standard or palletised item after the 14-day period has passed, this is at our discretion. Where accepted, a restocking fee of 15% may apply, or the return may only be eligible for an exchange or store credit rather than a refund.
To arrange a return or report damaged or faulty goods, please contact our team at sales@acousticmaterials.ie or call +353 1 201 5746 with your order number and details of the issue. We will guide you through the next steps.
